MGM Resorts International’s online hotel booking platform remains offline more than a week after the company first reported widespread impact from a “cybersecurity issue.” 

A statement on MGM Resorts’ website states that online reservations are currently unavailable, with users being directed to call the company in order to book lodging. The company added, however, that “due to increased call volumes, wait times may be longer than anticipated.”

The company also said that it would be waiving all change and cancellation fees for those with existing hotel reservations arriving between Sept. 13-24.

MGM Resorts’ cybersecurity incident began on Sept. 10, crippling the company’s reservation systems and casino floors in Las Vegas and other markets, including Maryland, Massachusetts, Michigan, Mississippi, New Jersey, New York and Ohio.

In a press release shared on Sept. 12, MGM Resorts said that it had begun an investigation into the event and notified law enforcement and would be “taking steps to protect our systems and data, including shutting down certain systems.”

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