Cell phone carriers aren’t doing enough to protect customers says a B.C. woman who fell victim to a cell phone “porting” scam.

“I don’t want anyone to have to go through the hell that I went through,” said Sandy Pelley.

Back in January, Pelley says she received a text message from her phone carrier, Rogers, indicating her number was about to be ported.

Porting is when you switch phone service providers, but you want to keep your existing number.

However, when she called Rogers, Pelley says she was put on hold for 50 minutes.

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