We use your sign-up to provide content in ways you’ve consented to and to improve our understanding of you. This may include adverts from us and 3rd parties based on our understanding. You can unsubscribe at any time. More info

Soumaya Elliott and husband Justin were due to share a romantic four-week trip around Asia in mid-July.

But they never got there and ended up sleeping on a floor after suffering delays, lost luggage and pricey rebookings.

Soumaya, 30, who spent days in bed afterwards, said: “It was the worst experience of my life.”

After flying from Heathrow to Vienna without a hitch, they were caught in a three-and-ahalf hour security wait and just missed their flight to Bangkok.

After being forced to book a £1,300 replacement flight, Justin, 33, was told they would be sleeping on the airport floor, despite his severe back issues.

He said: “I wasn’t allowed to bring any diazepam through a lot of the borders.”

But the pair, from Newbury, Berks, were then denied check-in for their flight hours later, due to a lack of visas.

Soumaya said: “I had a panic attack and was sick.”

They say travel firm Kiwi.com refused to offer them any help or refund, so they had no choice but to buy £800 of tickets home.

Their luggage, including the wedding dress, was mislaid.

The Elliotts have since had refunds for flights and costs, while Kiwi.com gave them vouchers – apologising for any “distress” they suffered.

Source: Read Full Article