Two of the country's biggest sports broadcasters have said they won't be issuing refunds to customers, despite the suspension of all professional football matches.
Neither Sky nor BT Sport will be offering money back for the lack of live Premier League, EFL, Champions League and other competitions which have been postponed until at least April due to the ongoing spread of Covid-19.
Both companies are reworking their schedules to focus on live sport that will carry on, however dozens of fixtures have been called off – meaning households won't get the initial service they signed up for.
BT Sport – which starts at £47.99 a month – is planning to show reruns of matches already played this season, WWE, which is taking place behind closed doors, films, documentaries and other sports that will continue as planned.
The broadcasters' current position is that as, so far, only two rounds of Premier League and football league matches have been postponed before the scheduled international break later this month, and Uefa has postponed only next week’s Champions and Europa League matches, normal service should resume very soon.
When asked if they would offer refunds by Mirror Money, both refused to commit to money back – saying it was a "fast moving" situation.
Sky Sports managing director Rob Webster said: "Sky Sports is working closely with all our partners to better understand the impact on the annual sporting calendar."
The network's packages typically start at £23 a month – however it's currently offering a £3 a month discount for anyone that signs up right now.
"We recognise that it is a fast-moving situation and we are working at speed to ensure we continue to deliver for all of our customers.
"A number of sporting events have been postponed, but not cancelled, so we expect to be able to show these when they are rescheduled.
"Therefore, our live schedule is likely to look different for a period of time. As more information becomes available, we will continue to provide updates to all of our customers."
A BT spokesman said: "We apologise to customers about the changes to the BT Sport schedule this month due to the impact of Covid-19.
"The situation is evolving rapidly and we are working with the leagues to continue to broadcast live sport wherever possible and broadcast games when they are rescheduled over the coming months.
"We will continue to broadcast a wide range of BT Sport content including films and documentaries and we will update our customers as we have a clearer view of the remainder of the season.”
The company said it will continue to show any live content where possible, and premiere shows such as WWE, BT Sport Films and ESPN Films.
On Thursday, BT announced that its own chief executive, Philip Jansen, had tested positive for Covid-19.
"BT is now working closely with Public Health England to undertake a full deep clean of relevant parts of its group headquarters and will ensure those employees who have had contact with Philip are appropriately advised," a statement said.
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